Apioni Refund Policy

Effective date: 2026-06-14 (Revised to reflect a withdrawal structure based on the sending of the license key)

This Refund Policy applies to the license for Apioni, the desktop software sold by Foo AI Corp. (the "Company") (KRW 39,000, value-added tax included, a one-time purchase), and forms part of the Apioni Terms of Service.

1. Free Trial and Commencement of License Key Provision

1. Apioni provides a 14-day free trial with no payment or card registration required. Customers may fully confirm the features and quality of the software before deciding to purchase. This free trial constitutes the provision of a trial-use product as set out in Article 17(6) of the Act on Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률).
2. The point at which provision of the license (digital content) commences is the moment the Company sends the license key to the email address entered by the customer after payment is completed.
3. Where a minor under 19 years of age makes a purchase without the consent of a legal representative, the minor or the legal representative may cancel the payment and claim a full refund regardless of whether the license key has been sent (Article 8-2 of the Terms of Service; Article 5 of the Civil Act (민법)).

2. Refund Criteria

Once the license key has been sent, provision of the digital content is deemed to have commenced. Because the customer was able to thoroughly evaluate the software through the free trial before payment, withdrawal of purchase or a refund for a simple change of mind is restricted under Article 17(2)5 and Article 17(6) of the Act on Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률). Even after the key has been sent, however, a refund is guaranteed in each of the following cases.

1. ① Where the software differs from its labeling or advertising or from the terms of the contract, or has a material defect. In this case, under Article 17(3) of the Act on Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률), the customer may withdraw the purchase and claim a full refund within three months from the date the license key was sent, or within 30 days from the date the customer became aware, or could have become aware, of that fact.
   • A "material defect" means a state in which the software is unable to perform the core functions stated on the website. If the customer notifies the Company (contact@fooai.io) of the nature of the defect, the Company will make efforts to remedy the defect within 30 days from the date the notice is received. If the Company fails to remedy the defect within that period, the customer may claim a refund.
   • However, where a defect arises from the customer's device environment, operating system, or third-party software (such as Ollama) and is therefore difficult to regard as a defect of the software itself, it does not constitute a material defect under this item.
   • With respect to proving the existence of a defect and whether the Company has remedied it, the Company will not unfairly shift the burden of proof to the customer and will cooperate in good faith in identifying the cause of the defect to the extent of the materials it holds.
2. ② Where a minor under 19 years of age makes a payment without the consent of a legal representative. The minor or the legal representative may cancel the payment and claim a full refund under Article 5 of the Civil Act (민법) (Article 1(3)).

1. Because the license is a one-time purchase of a single product, no prorated partial refund applies.
2. This Policy does not limit the rights granted to customers under applicable laws and regulations, including the Act on Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률), the Civil Act (민법), the Act on the Regulation of Terms and Conditions (약관의 규제에 관한 법률), and the Criteria for the Resolution of Consumer Disputes (소비자분쟁해결기준), such as the right to withdraw a purchase and the warranty against defects. To the extent any provision of this Policy conflicts with the foregoing laws and regulations, those laws and regulations shall prevail.

3. Refund Procedure

1. A customer who wishes to obtain a refund applies by sending the following information to contact@fooai.io.
   • The email address entered at the time of purchase
   • The license key or order number
   • (For a refund based on a material defect) The nature of the defect
2. After receiving the application, the Company confirms the purchase history and whether the license key has been sent, and replies by email regarding whether the refund will proceed and its schedule.
3. For a withdrawal of purchase before the license key is sent, or a cancellation of a minor's payment, the Company processes the cancellation of payment (refund) within three business days from the date the grounds for refund are confirmed. For a refund based on a material defect after the license key is sent, the Company processes it within three business days after the defect is confirmed and the grounds for refund are established.
4. Refunds are processed to the original payment method, by means of a card payment cancellation through KG INICIS. Even if the Company processes the payment cancellation within three business days, the time at which it is actually reflected in the customer's account or statement may differ from the date the payment cancellation is processed, depending on the card issuer's circumstances.

4. Effect of a Refund

1. Once a refund is completed, the relevant license key ceases to be effective, and the customer must stop using the software.
2. Even after a refund, use within the scope provided by the free trial is not restricted.

5. Inquiries and Dispute Resolution

1. Inquiries regarding refunds may be submitted to contact@fooai.io, and the Company will respond promptly.
2. If a dispute concerning refund processing is not resolved, the customer may apply for mediation to the Korea Consumer Agency (1372, no area code required), the Electronic Commerce Mediation Committee, or similar bodies.