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Installation, licensing, refunds, or a question before you buy. Send us an email and we'll help.
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Frequently asked questions
View the FAQA few details help us resolve it faster. Including the items below helps us pinpoint the problem.
- Your OS and version (e.g., macOS 15, Windows 11)
- Your Apioni version (in the app's About menu)
- What you were doing when it happened (step by step if possible)
- A screenshot, if you have one
For license questions, please write from the email address you used at purchase. If you haven't received your key, here's what to do.
Check the outbound connections yourself
Apioni processes your documents entirely on your computer, and their contents never leave it. Aside from a one-time engine and model download when you first set it up, the only connection it makes to the internet is a version check on launch. Neither carries any document content. Rather than take that on trust, you can confirm it yourself with the table and the one-line command below.
Connections Apioni opens
| Connection | Made by | When | To where |
|---|---|---|---|
| Generating questions and answers | Apioni | When you ask a question | Inside your computer |
| Reading and searching documents | Apioni | When you connect a folder or search | Inside your computer |
| Checking engine status | Apioni | When the app starts | Inside your computer |
| Checking for a new version | Apioni | When the app starts | apioni.com (version info, no document content) |
| Preparing the AI engine & models | Apioni | Once, on first launch | Official distribution servers (engine & model downloads) |
Check it yourself with one line in the terminal
While you're using Apioni, run the command below in a terminal and you'll see every connection Apioni has opened. Once first-time setup is done, asking questions and getting answers needs no outbound connection.
lsof -i -P | grep -i apioni
The AI engine and models are downloaded once, on first launch, from official servers. We've drawn that boundary plainly in the table above rather than hiding it.
Quick links
Download & install
The 14-day free trial, installation steps, and requirements. Download page
Activate your license
How to enter your key, and what to do if you haven't received it. Activation page
Refunds
Withdrawal before your license key is sent, and refunds on statutory grounds afterward. Refund policy